Cancellation & Refund Policy
Last Updated: August 20, 2026
This Cancellation & Refund Policy outlines the terms, timelines, and conditions governing payments and refunds for turf arena bookings reserved through the KicknShot website (https://kicknshot.in) and mobile applications.
KicknShot is a proprietary product owned, operated, and maintained by the legal entity To The Future. All payment transactions, split checkouts, and refund handling are managed by To The Future.
1. Slot Cancellation Timelines
We understand that plans can change. You can cancel any reserved sports turf or court slot up to 4 hours prior to the scheduled match start time. Cancellations requested outside this 4-hour window will qualify for a 100% refund of the paid booking amount.
2. Late Cancellations & No-Shows
Any cancellation requested within 4 hours of the slot start time is classified as a late cancellation. Late cancellations and player no-shows are subject directly to the custom refund policies of the individual sports complex operator and are generally non-refundable. Please review specific venue rules prior to booking.
3. Split Bill Bookings & Expirations
When using the Split Bill feature, a slot is temporarily locked for 15 minutes to allow teammates to pay. If the full booking amount is not successfully completed before the 15-minute lock expires, the booking automatically fails, and the slot is released back to search. In such cases, all partial payments already captured from teammates will be refunded automatically to their original payment sources within 48 hours.
4. Refund Transaction & Credit Processing
All valid and approved refunds are processed automatically back to the original digital payment method (e.g., UPI, credit/debit card, net banking, or wallet) used during checkout. Once initiated by our system, refunds will reflect in your account within 5 to 7 working days, subject to standard banking and payment gateway settlement cycles.
5. Discrepancies and Escalations
If you experience any issues where your booking failed but funds were debited, or if a refund has not credited within the specified timeline, please raise a ticket immediately with our team. Provide your booking transaction ID and registered phone number so we can resolve it.
Need refund support?
For payment queries, failed slot settlements, or dispute resolution processes, connect directly with our billing team.
support@kicknshot.in